Refund policy

Returns & Exchanges

MOSELY does not accept returns or offer refunds for change of mind. We accept exchanges for sizing issues or items that arrive damaged or defective.

Size Exchanges
Please contact us within 14 days of delivery to request a different size. Items must be unworn, unwashed, and in their original condition with all tags attached. Exchanges are subject to availability. Customers are responsible for return shipping and shipping of the replacement item.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery with your order number and clear photos of the issue. We will cover shipping for an approved replacement. If a replacement is unavailable, we will issue a refund for the affected item.

Requesting an Exchange
Please contact us through our website before sending anything back. All exchanges must be approved in advance.

Original shipping charges are nonrefundable for size exchanges. This policy does not limit any rights you may have under applicable consumer law.